Charter - attempt #1

I really struggled with this charter - I was not sure where the line was between a proposal and a solution. Here is my first attempt.

Charter - LMS Catalog Cleanup

Problem Statement

The number one complaint against the Learning Management System is the course catalog is difficult to search. If learners are unable to locate training they will either open a help desk ticket or neglect to enroll and complete training. This compliant has escalated to the highest level of leadership. This issue is a major cause of mistrust/lack of buy-in of the LMS. (where can I find stats on time lost?)

Problem Details

The learning management system is enterprise wide and administered by regional training departments. The LMS is like a library in which any author can place his/her books on the shelves. The catalog search is made against course information, so clean and correctly tagged courses are key to a successful search. Administrators wish for their courses to be found - but are not always successful in understanding how to code the information correctly.

Customers

1. Learners

2. LMS Administrators

3. LMS Support Team

4. Learning Leadership

Business Case

(system agnostic)
(is this where I propose a solution?)

Create a series of course information audits (such as category, keyword, availability, course name, course ID, abstract, sponsoring dept, duration, domain, ce's, cancellation policy)
Trend existing course information to create a controlled vocabulary for keyword and category tags. Create a living taxonomy for course information.

Archive fallow courses.

Begin using existing description field for metatagging.

In Scope

Create a new set of best practices for creating courses. Changing policies, processes, training and job aids around course creation. Creating audit process to ensure practices are followed. (Is this too close to a solution?)

Out of Scope

Addressing the search functionality of the LMS. Saba owns the search functionality of the LMS. We can only address data/record issues.

Success Metrics
Reduced help desk tickets
Improved perception of LMS
(clean course information audits?)

Deliverables

Communication Plan
Communication of new policies, job aids, training and best practices

Training Plan
Revised training for administrators and learners

Resources

Functional/Technical
Enterprise Learning Services

Sponsors
National Learning Leaders

Core Team